PRIVACY POLICY
This privacy notice was last updated on: November 2nd, 2023.
Introduction
At Foodtastic, we prioritize your privacy and adhere to privacy regulations, including Quebec’s Act Respecting the Protection of Personal Information in the Private Sector. We aim to make it clear how we handle your personal information—what we collect, how we use it, who we share it with, and how we ensure its security.
By providing us with your personal information when interacting with our websites after being informed of this privacy notice, you consent to our use and disclosure of that information in the manner described in this policy.
In this policy, we’ll address:
- What Personal Information We Collect
- How We Use Your Information
- How We Share Your Information
- Specific Personal Information Use
- Where We Process Your Information
- Information retention
- How Long We Retain Your Information
- How We Protect Your Information
- Cookies and Tracking
- Your Rights Regarding Your Information
- How to Contact Us
We’re committed to ensuring your personal information remains safe and protected.
Our Brands [include]: La Belle et La Boeuf, Big Rig, La Chambre, Rotisseries Au Coq, Rotisseries Benny, Joliette BBQ, Rotisseries Fusee, Souvlaki Bar, Gatto Matto, Milestones, Monza, Tommy Café, Chocolato, Bacaro, Carlos and Pepes, Copper Branch, Freshii, Quesada, L’Gros Luxe, Nickels, Pita Pit, PokPok, Prime Pubs, Second Cup, Shoeless Joe’s, La Slice.
What Personal Information We Collect
When you interact with our websites, we may ask for your Personal Information and collect data on your usage of our websites.
Types of Personal Information that we may collect:
- Full name: Your complete legal name.
- Email address: Your electronic mail contact.
- Username: The unique identifier you choose for your account.
- Phone number: Your contact number.
- Address: Your physical mailing address.
- IP address: The unique identifier for your device on the internet.
- Browser type: The internet browser you use.
- Operating systems: The software powering your device.
- Date of birth: Your birth date.
- Information related to your interactions, such as complaints, inquiries, and communication with us.
- Details about services you’ve received from us: Specifics about services you’ve used.
- Location data: Information about your geographical location.
- Photos: Visual content you may provide
Circumstances under which we will collect this information:
- Chat functions: Information collected when you engage in chat or messaging features on our platforms.
- User registration: Data gathered when you create an account with us.
- Subscribing to newsletters: Information collected when you sign up for our newsletters.
- Contests: Data obtained when you participate in contests or competitions.
- Surveys: Information gathered from your responses to our surveys.
- Job Applications: Data provided when you apply for a job opportunity with us.
- Placing Orders: Information collected when you make online food orders.
- Purchasing a Gift Card: Data gathered when you buy a gift card from us.
How We Use Your Information
At Foodtastic, we are dedicated to providing you with the best possible experience. To achieve this, we use your personal information for severa purposes, ensuring that our services are personalized, secure, and responsive to your needs. Here’s a breakdown of how we use your personal information:
- Customization of Content and User Experience: Tailoring our services to provide a personalized and engaging experience.
- Identification: Recognizing you when you use our services for a seamless experience.
- Account Set-Up and Administration: Managing your account and ensuring its smooth operation.
- Conducting Polls, Surveys, and Contests: Gathering valuable insights and feedback from our users.
- Internal Research and Development: Continuously improving our services and offerings.
- Legal Obligations: Complying with applicable laws and regulations.
- Internal Audits: Ensuring the integrity and security of our systems and data.
- Fulfillment of Obligations in Agreements: Meeting our commitments as outlined in user agreements.
- Gathering Feedback and Opinions: Listening to your thoughts on the services we provide.
- Notification of Service Changes: Keeping you informed about updates and alterations to our services.
- Responding to Requests and Comments: Addressing your inquiries and feedback.
- Transaction Processing: Facilitating and securing your financial transactions.
- Communication: Keeping you informed about relevant news and offers.
- Analytics: Analyzing data to enhance our services and user experience.
- Purchase of Giftcards: When you buy gift cards, we use your information to process the transaction and ensure a seamless gift-giving experience.
- Placing Online Orders: Your information is used to fulfill your online food orders efficiently, making sure you receive the items you’ve selected in a timely and accurate manner.
How We Share Your Information
We may share your information for the following purposes:
- Regulators and Legal Compliance. We may share your personal information with regulatory authorities when required to comply with applicable laws, regulations, or legal processes.
- Specific Purposes. We may share your personal information with third parties to fulfill specific purposes related to our services. Below is a list of our service providers and the services they provide:
MailChimp: An automated marketing platform and email marketing service used for communication and marketing purposes.
Ueat: Powers our online restaurant ordering system, making it easy for you to place food orders online.
Tacit: Provides branded applications for specific restaurant brands like Second Cup and Pita Pit, enhancing your brand-specific experience.
Deliverect: Manages online orders efficiently, ensuring a smooth order fulfillment process.
Paytronix: A loyalty provider that facilitates our loyalty rewards programs, allowing you to earn and redeem rewards.
Datacandy: Another loyalty provider integral to our loyalty rewards programs, offering a seamless rewards experience.
Spoonity: Yet another loyalty provider used to enhance your participation in our loyalty rewards programs.
Veloce: Responsible for sales reporting, helping us analyze and improve our services.
GiveX: A loyalty provider that enhances your engagement with our loyalty rewards programs.
BlackBird: Specializes in application development, enabling us to offer innovative features and experiences.
Meta/Facebook/Instagram: Utilized for social media engagement and communication with our customers.
TikTok: Used for social media engagement and sharing creative content with our audience.
Those trusted partners access your personal data solely to enhance your Foodtastic experience, upholding the same stringent data privacy and security standards we adhere to.
When engaging in online food orders, loyalty programs, surveys, or job applications, you may be directed to the Service Provider’s site. It is your responsibility to acquaint yourself with their privacy policies and data handling practices.
Safeguarding your privacy while delivering outstanding dining experiences is paramount to us. If you have any inquiries or concerns regarding our information sharing practices, please reach out to our Data Privacy Officer at the contact information provided below.
Specific Personal Information Use
To fully access the website, as a user, you can register for an account by completing a registration form. Certain personal information is collected during this process, including your name and email address. This information is used to contact you, suggest appropriate products and services, and improve your user experience.
To place an order, as a registered user or guest, you must provide contact information (such as name and shipping address) and financial information (such as credit card number and expiration date). This data is used for billing and to fulfill your order. If there are issues with the order, we may use this information to contact you.
Personal information may be used without knowledge or consent in situations when legally required or permitted.
When We Process Your Information
When you visit one of our websites, whether you are located inside or outside of Canada, please be aware that your personal information may be processed in various jurisdictions, including but not limited to the United States. If you are located in Quebec, your personal information may be transferred outside of Quebec.
Why We Transfer Your Information
We may transfer your personal information to other countries for specific purposes, including:
| Jurisdiction | Category of Personal Information | Purpose |
|---|---|---|
| United States | Customer Information Research | Research purposes, marketing, order fulfillment. |
| United States | Cookie data | Research purposes, marketing, website functionality. |
Information Retention
We will only retain your personal information for the duration necessary to fulfill the purposes for which it was collected. When defining the appropriate retention length, we consider the retention requirements in the applicable laws.
How We Protect Your Information
Securing your data is a priority for us, both online and offline. We have implemented appropriate safeguards to prevent personal data from being lost, misused, accessed, altered, or disclosed by unauthorized parties.
We collect credit card information when you place an order. This data is encrypted and secured throughout transmission and at rest. Secure web access can be verified by the lock icon in your internet browser address bar and using “https” at the beginning of the web address, where the “s” indicates a secure connection.
Employees and third parties are provided only with personal data on a need-to-know basis and only the minimum amount they require to complete their specific job. All employees are also subject to confidentiality agreements and undergo annual training on the proper handling of sensitive data.
Procedures have been developed and tested to handle a potential data breach. These procedures are designed to ensure affected individuals and regulators are notified of the breach (if required by the applicable laws) and damages can be minimized.
Protecting Your Information
We follow a Zero-Trust model to ensure the security of your data, implementing robust safeguards in a controlled and secure environment. While we maintain reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure, it’s important to note that no online method of data transmission or electronic storage is entirely risk-free. Although we employ commercially acceptable means to safeguard your data, we cannot guarantee its absolute security.
Your privacy is of paramount importance to us, and we continually strive to enhance and maintain the security of your personal information. Should you have any questions or concerns about data security, please don’t hesitate to contact us.
Cookies and Tracking
Cookies and Tracking Technologies
We utilize cookies and tracking technologies to enhance your experience and gather insights into website usage. These technologies help us understand how visitors interact with our websites.
Third-Party Services
We may engage third-party services like Google Analytics and Facebook Pixel. These services may place cookies on your device to collect data about your visits to our websites. This data includes page views, time spent on pages, and interactions with content.
How We Use Third-Party Data
We use data collected by third-party services to analyze website traffic, improve our services, and optimize your experience. This information is aggregated and does not allow for your direct identification.
Managing Your Preferences
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact your browsing experience.
Your Rights Regarding Your Personal Information
We aim to maintain information that is accurate and up to date. If your personal information changes (e.g., moving addresses), please notify us of any changes or updates to your information.
In certain instances, you have the right to request:
- Access the personal information we hold about you or request a copy of it.
- Request rectification or deletion of the personal information we hold about you.
- Withdraw your consent to our use or communication of your personal information. However, we might not be able to provide you our certain functionalities of our website or provide you with our services.
To exercise your rights, please contact us via the email, mail, or phone information provided below in the “Contact Information” section. We may ask you for identification to ensure that it is you.
External Links
On our websites, you may encounter links to other third-party websites. Be aware that we are not responsible for the content or privacy practices of these other sites. We encourage all users to read the privacy notices of any other sites that collect your personal information.
Contact Information
We have appointed a Data Privacy Officer to assist with questions, requests, and complaints regarding this privacy policy and our processing of your personal information. You can contact our Data Privacy Officer via email at security@foodtastic.ca, or mail us at:
9300 Trans Canada Route,
Saint-Laurent,
Québec,
H4S 1K5